// Glossary
Role-Based Email
An address tied to a function rather than a person, like info@ or sales@, often shared by several people.
Definition
A role-based email is an address that points to a job or department instead of an individual, such as info@, support@, admin@, or sales@. These are typically monitored by multiple people or automated systems and convert poorly in personalized outreach. Many mailbox providers and spam filters treat role accounts cautiously, so verification tools flag them so you can exclude or segment them before sending.